Customer Relationship Associate

Job Description

Company Name - Nap Chief Website - Address - Vashi, Navi Mumbai Type: Full-Time POSITION - Customer Relationship Associate Nap Chief s looking for a Customer Relationship Associate to join our dynamic team. As a part of our growing Direct-to-Consumer (D2C) initiative, you will be responsible for ensuring smooth and meaningful interactions with customers, driving engagement, and enhancing overall satisfaction at every stage of their journey with us. Experience: 1- 2 years Role and Responsibilities: Customer Support Coordinator : Serve as the first point of contact for customers through email, phone, or chat, ensuring a seamless experience. Order Tracking & Support : Track orders, handle inquiries, and ensure timely responses to all customer tickets. Relationship Builder : Develop and maintain strong relationships with customers, understanding their needs and ensuring they feel valued and heard. Customer Feedback Loop : Collect and relay customer feedback to the team to improve products and services. CRM Management : Organize customer interactions and data using CRM tools to ensure accurate records and communication. Problem-Solver : Resolve customer concerns with empathy and creative solutions. Brand Advocate : Represent the companys values and provide an exceptional customer experience to encourage loyalty and satisfaction. Ideal Candidate Graduate in Business, Communications, or a similar field. Strong Communication Skills with the ability to engage with customers professionally and empathetically. Customer-Centric : Positive attitude, passionate about delivering outstanding service. Multitasker : Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail. CRM Tools Knowledge : Familiarity with CRM tools is a plus, but not required. Problem-Solving Mindset : Quick-thinking and adaptable to resolve issues effectively. If you are eager to build strong relationships and contribute to our customer-first culture, wed love to hear from you! Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Leave encashment Schedule: Day shift Language: English (Required) Hindi (Preferred) Work Location: In person