Customer Relation Manager

SRISHTY MEDICAL PVT LTD

0 years

3 - 4 Lacs

mahipalpur

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

service crm support coordination documentation onboarding reports communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Act as the primary point of contact for customers and maintain strong, long-term relationships
Handle customer queries, complaints, and service requests promptly and professionally
Coordinate with sales, service, and operations teams to ensure timely resolution of issues
Maintain accurate customer records, interactions, and follow-ups in CRM software
Track customer feedback and share insights for service improvement
Support sales team with client coordination, documentation, and order processing
Ensure smooth onboarding of new customers and handover from sales team
Prepare regular customer reports and status updates for management
Follow company policies and customer service standards

Skills & Competencies

Excellent communication and interpersonal skills
Strong customer-handling and problem-solving abilities
Good coordination and follow-up skills
Proficiency in MS Office and CRM systems
Ability to work under pressure and meet deadlines

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Health insurance

Work Location: In person

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