Customer Relation Manager

As a Customer Relationship Manager, your role involves establishing and maintaining positive relationships with existing customers. You will be responsible for providing prompt, efficient, and satisfactory responses to customer inquiries. Additionally, you will need to identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. Key Responsibilities: - Analyse customer data to identify patterns and insights, leveraging this information to enhance customer relationship management strategies. - Manage customer interactions, inquiries, and complaints across various channels such as email, phone, and social media. - Support successful customer retention initiatives. - Monitor customer feedback regularly and identify areas of improvement in products and services. - Meet with managers in the organization to plan strategically. Qualifications Required: - Total work experience of 2 years is required. In addition to the job responsibilities, the company offers benefits such as cell phone reimbursement, internet reimbursement, and provident fund. The work location for this role is in person. (Note: The additional details of the company were not provided in the job description),