Customer Relation Executive (English communication skills)

Job Title: Customer Relations Executive
Proficiency in English (mandatory)

Location: Kunnamkulam, Kerala
Company: Data Grid Labs

About the Company:

Data Grid Labs serves as the extended back office of Al Safwan Marine, Sharjah – a globally recognized leader in marine safety services with over 21 years of industry expertise. We support operational, financial, administrative, and partial sales functions, ensuring smooth and efficient workflows for our parent company.

Position Summary:

We are seeking a dynamic and customer-focused Customer Relations Executive with excellent English communication skills to join our team. The ideal candidate will be responsible for handling client communications, driving telephonic sales, and ensuring customer satisfaction by building lasting relationships.

Key Responsibilities:

• Build and maintain strong relationships with existing and prospective clients.
• Conduct outbound calls to promote services and convert leads into clients.
• Prepare and deliver client presentations and proposals.
• Execute effective sales strategies to meet company goals.
• Negotiate terms and close deals to achieve or exceed sales targets.
• Collaborate with internal teams to ensure smooth service delivery and client satisfaction.
• Maintain accurate records and provide regular reports on sales activities, feedback, and market trends.

Requirements:

• Minimum 1 year of experience in telephonic sales (90% of the role involves phone-based communication).
• Proficiency in English (mandatory) – both written and spoken.
• Bachelor's degree in any discipline.
• Proven track record in customer relations or sales roles.
• Strong communication, persuasion, and negotiation skills.
• Ability to manage time effectively and work independently or within a team.

Why Join Us?

• Be part of a growing international business support team.
• Opportunity to work in a dynamic and professional work culture.
• Competitive compensation and performance-based incentives.

Interested candidates with strong English proficiency and relevant sales experience are encouraged to apply.
Location preference: Candidates residing in or near Kunnamkulam are highly preferred.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Experience:

• Sales : 1 year (Required)

Language:

• English (Required)

Location:

• Kunnamkulam City, Thrissur, Kerala (Required)

Work Location: In person