Customer Relation Executive (CRE)

We are looking for a dynamic and experienced Customer Relations Executive with prior experience in the automobile industry. The ideal candidate will handle customer interactions professionally, ensuring excellent service standards and contributing to customer satisfaction and retention.

Key Responsibilities:

• Greet and assist customers visiting the showroom/service centre in a professional and friendly manner
• Handle inbound and outbound calls for customer queries, service reminders, and follow-ups
• Maintain effective coordination between sales, service, and insurance departments for smooth customer support
• Address customer complaints and escalate issues when necessary to ensure quick resolution
• Record all customer interactions accurately in CRM systems
• Conduct regular follow-ups with customers for feedback and relationship building
• Assist in organising customer engagement events and promotional activities
• Educate customers about products, services, offers, and schemes
• Prepare and maintain customer service reports and feedback summaries

Key Skills & Competencies:

• Mandatory: Minimum 1-2 years of experience as Customer Relations Executive / Customer Care in the automobile sector (sales or service)
• Excellent communication and interpersonal skills
• Strong problem-solving and customer handling abilities
• Professional attitude and appearance
• Good organisational skills with attention to detail
• Basic computer knowledge (MS Office, CRM software)
• Ability to work under pressure and manage multiple tasks
• Team player with a customer-focused approach

Qualifications & Experience:

• Graduation in any discipline
• Experience in the automobile industry is mandatory
• Languages: [Mention preferred languages – Malayalam, English, Hindi, etc.]

Salary: As per industry standards
Working Hours: [Mention Working Hours]
Reporting To: CRM Manager / Sales Manager / Service Manager

Job Types: Full-time, Permanent

Pay: ₹12,500.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person

Application Deadline: 30/07/2025
Expected Start Date: 01/08/2025