As a liaison between customers and technicians, your primary responsibilities will include conducting basic assessments of vehicles such as damage and collision impact assessments. You will be expected to have a thorough understanding and implementation of manufacturers" and dealerships" policies on car service, including job turnaround time, recommendations, warranty and insurance guidelines, repair and maintenance details, oil changes, spare part information, costs, prices, and timelines. Additionally, you will be responsible for booking appointments, managing inventory, conducting inspections, and issuing invoices. Collaboration with the spare parts department and other relevant sources to procure necessary parts and materials will be part of your daily tasks. It is essential to have a comprehensive understanding of all technical documents related to cars to provide accurate recommendations based on customer needs and preferences. You will also be required to effectively communicate with customers, explaining the necessary services, work completed, expected duration, and associated costs. Strong comprehension and communication skills are crucial, along with the ability to think quickly and adapt to customers" requirements. This is a full-time position, offering benefits such as cell phone reimbursement, paid time off, and performance bonuses. The work schedule is during the day shift, and the ideal candidate should have a preferred Diploma qualification. A minimum of 1 year of management experience and a total of 1 year of work experience are required for this role. The application deadline for this position is 15/12/2023.,
We are looking for a dynamic and experienced Customer Relations Executive with prior experience in the automobile industry. The ideal candidate will handle customer interactions professionally, ensuring excellent service standards and contributing to customer satisfaction and retention. Key Responsibilities: Greet and assist customers visiting the showroom/service centre in a professional and friendly manner Handle inbound and outbound calls for customer queries, service reminders, and follow-ups Maintain effective coordination between sales, service, and insurance departments for smooth customer support Address customer complaints and escalate issues when necessary to ensure quick resolution Record all customer interactions accurately in CRM systems Conduct regular follow-ups with customers for feedback and relationship building Assist in organising customer engagement events and promotional activities Educate customers about products, services, offers, and schemes Prepare and maintain customer service reports and feedback summaries Key Skills & Competencies: Mandatory: Minimum 1-2 years of experience as Customer Relations Executive / Customer Care in the automobile sector (sales or service) Excellent communication and interpersonal skills Strong problem-solving and customer handling abilities Professional attitude and appearance Good organisational skills with attention to detail Basic computer knowledge (MS Office, CRM software) Ability to work under pressure and manage multiple tasks Team player with a customer-focused approach Qualifications & Experience: Graduation in any discipline Experience in the automobile industry is mandatory Languages: [Mention preferred languages – Malayalam, English, Hindi, etc.] Salary: As per industry standards Working Hours: [Mention Working Hours] Reporting To: CRM Manager / Sales Manager / Service Manager Job Types: Full-time, Permanent Pay: ₹12,500.00 - ₹16,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Schedule: Day shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Application Deadline: 30/07/2025 Expected Start Date: 01/08/2025
We are looking for a dynamic and experienced Customer Relations Executive with prior experience in the automobile industry. The ideal candidate will handle customer interactions professionally, ensuring excellent service standards and contributing to customer satisfaction and retention. Key Responsibilities: Greet and assist customers visiting the showroom/service centre in a professional and friendly manner Handle inbound and outbound calls for customer queries, service reminders, and follow-ups Maintain effective coordination between sales, service, and insurance departments for smooth customer support Address customer complaints and escalate issues when necessary to ensure quick resolution Record all customer interactions accurately in CRM systems Conduct regular follow-ups with customers for feedback and relationship building Assist in organising customer engagement events and promotional activities Educate customers about products, services, offers, and schemes Prepare and maintain customer service reports and feedback summaries Key Skills & Competencies: Mandatory: Minimum 1-2 years of experience as Customer Relations Executive / Customer Care in the automobile sector (sales or service) Excellent communication and interpersonal skills Strong problem-solving and customer handling abilities Professional attitude and appearance Good organisational skills with attention to detail Basic computer knowledge (MS Office, CRM software) Ability to work under pressure and manage multiple tasks Team player with a customer-focused approach Qualifications & Experience: Graduation in any discipline Experience in the automobile industry is mandatory Languages: [Mention preferred languages – Malayalam, English, Hindi, etc.] Salary: As per industry standards Working Hours: [Mention Working Hours] Reporting To: CRM Manager / Sales Manager / Service Manager Job Types: Full-time, Permanent Pay: ₹12,500.00 - ₹16,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Schedule: Day shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Application Deadline: 30/07/2025 Expected Start Date: 01/08/2025