Customer Relation Executive

Job Description

Job Title: Customer Relation Executive Location: Kannur Branch (Fort Road) Industry: Travel and Tourism Qualification: Minimum Bachelor’s Degree Experience: 1 year preferred (Freshers with strong communication and passion for telesales may apply) Job Description: We are hiring a Customer Relation Executive for our Kannur branch. The ideal candidate should have a passion for the travel industry, excellent communication skills, and a keen interest in tele sales and customer service. Key Responsibilities: Handle inbound and outbound calls related to travel inquiries and packages Promote holiday packages and travel services to potential customers Maintain strong customer relationships through follow-up calls and support Convert leads into bookings by understanding customer needs and offering suitable solutions Coordinate with operations and ticketing teams to ensure smooth service delivery Maintain accurate customer records and sales reports Key Skills: Excellent verbal and written communication skills in Malayalam and English Strong passion for telesales and customer engagement Interest in the travel and tourism sector Basic computer knowledge (MS Office, CRM tools) Ability to work under targets and timelines Preferred Qualifications: Graduate in any discipline Previous experience in a travel agency or tourism-related customer service is an advantage Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person