Customer Quality Assurance Associate

Job Description

As a Quality Assurance Associate within our Financial Services team, you will be responsible for allocating work, tracking status, and ensuring the completion of records assigned for testing. You will question and investigate data, provide program management support, and promote process improvements. This role provides an opportunity to apply your strong research, analytical, and comprehension skills, and your in-depth understanding of AML/KYC and control framework. You will also have the chance to demonstrate your ability to engage stakeholders and influence others for results. Job responsibilities Work allocation, track status and completion of records assigned for testing Ensure testing is completed within the agreed timelines with highest quality standards Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made (where appropriate). Provide program management support, including providing training on key applications and tools Effectively communicate with key points of contact to ensure the fluid sharing of information and feedback across pertinent teams Identify and drive Process improvements and other initiatives Identifying alternatives, options, and different ways of looking at issues/problems and to seek alternative scenario s Identify changes to processes and procedures to improve productivity and efficiency Required qualifications, skills and capabilities bachelors degree in Commerce, Finance, or equivalent work experience Min 6 years of experience within the Financial Services industry; AML/KYC knowledge, application support, and/or project management Possess in depth understanding of AML/KYC and control framework Strong research, analytical, and comprehension skills, with ability to analyze large amounts of data Demonstrated ability to raise issues or information to relevant stakeholders or management with respect to the control environment and to present the issue or information in a concise and effective manner Strong stakeholder engagement, including ability to connect business and IT stakeholders in a clear and efficient manner Strong interpersonal skills and ability to influence others for results Good product knowledge - Market products, Banking products, Fintech, Securities and Lending, Corporate and Trade Finance