Customer Outreach Executive / Telecaller

About Unizo Technologies:

Web Development, Mobile App Development, and CRM/ERP Development services

Job Summary:

Customer Outreach Executive / Telecaller

Key Responsibilities:

• Conduct extensive outbound calling campaigns (cold calls, warm calls) to potential B2B clients across various industries, identifying key decision-makers.
• Clearly and concisely articulate Unizo Technologies' service offerings (Web, Mobile App, CRM/ERP Development) and their value propositions to prospective clients.
• Qualify leads by understanding their business requirements, technology pain points, and budget, ensuring they align with Unizo Technologies' expertise.
• Schedule and confirm appointments for senior Business Development Managers for detailed discussions and presentations.
• Maintain accurate and up-to-date records of all client interactions, lead status, and scheduled appointments in the CRM system.
• Collaborate closely with the Business Development and Marketing teams to refine outreach strategies, scripts, and target audience profiles.
• Conduct basic market research to identify new industries or companies that could benefit from our IT services.
• Meet and exceed daily, weekly, and monthly targets for calls made, leads qualified, and appointments set.

Qualifications & Requirements:

• Bachelor's degree in Business Administration, Marketing, IT, or a related field (or equivalent practical experience).
• 1-3 years of proven experience in outbound calling, tele-sales, lead generation, or customer outreach, preferably within the IT services, software, or B2B sector.

• Exceptional verbal communication skills in English, Hindi, and Bengali are mandatory

   for effective outreach in the Indian market.
• Strong listening skills with the ability to quickly understand client needs and objections.
• Highly persuasive and confident in engaging with professionals at various levels.
• Basic understanding of web, mobile, or enterprise software development concepts is a significant advantage.
• Proficiency in using CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office Suite.
• Target-driven, self-motivated, and able to work independently as well as part of a team.
• A professional and courteous phone demeanor.