Customer Operations I Executive

As a Customer Service Representative in our company, you will play a crucial role in engaging with customers through chat channels to provide them with exceptional service and drive sales. Your responsibilities will include: - Responding to incoming chats professionally and courteously. - Engaging customers in conversations to understand their needs and provide accurate information on products, services, pricing, and promotions. - Proactively identifying opportunities to upsell and cross-sell products and services. - Handling customer objections with empathy and professionalism to facilitate sales closure. - Documenting all customer interactions and inquiries in the CRM system. - Meeting or surpassing individual and team sales targets. - Maintaining a strong knowledge base of our products, services, industry trends, and best practices. To excel in this role, you should possess the following qualifications: - Excellent written communication skills in English. - Previous experience in customer service and sales, especially in chat or online environments. - Ability to multitask, prioritize, and manage time efficiently. - Strong problem-solving abilities and quick thinking. - Comfort working in a fast-paced setting. - Willingness to work in rotating shifts, including evenings, weekends, and holidays. - Familiarity with basic computer skills and CRM systems. You are required to have a high school diploma or equivalent, while a Bachelor's degree in any field is preferred. Join our team and be a part of a dynamic work environment where your skills and dedication will drive customer satisfaction and company success.,