Customer Insights Manager

About Us:

Mosaic Wellness is building digital-first, health coaches for elective health concerns working toward one mission: To help Indians lead more fulfilling lives surrounded by wellness and grace.

Man Matters

Be Bodywise

Little Joys,

Job Summary:

As a Customer Insights manager, you will be critical in shaping our customer experience. Be the source of truth and the customer s companion to understand their needs, preferences, and concerns. In a highly cross-functional role, you will use these insights to implement improvements and enhance the experience and NPS manifold

• Collect customer feedback and inputs from various channels including conversations, surveys, and online media
• Analyse data to derive patterns and areas of improvement
• Translate the above to actionable insights and areas of improvement
• Collaborate with the various functional teams to prioritize and implement these changes
• Monitor the impact of these changes and iterate as necessary

Qualifications and Expectations:

• 2+ years of experience, preferably in a startup environment. We love generalists.
• Experience in customer insights, VOC roles, and customer research would be a plus
• A customer-first mindset with a deep understanding of customer behavior and the ability to translate core customer insights into improvements
• Strong analytical skills with the ability to interpret data, draw insights, and make informed decisions using visualization and analytical tools
• Ability to thrive in a fast-paced, dynamic environment and drive results
• Demonstrated bias for action, ownership mentality, and determination to overcome challenges and achieve goals