Customer Insights Manager

The company Mosaic Wellness is dedicated to creating digital-first health solutions for elective health concerns, with a primary mission of helping Indians live more fulfilling lives surrounded by wellness and grace. The company comprises various platforms such as Man Matters, Be Bodywise, and Little Joys, each focusing on specific health concerns for men, women, and children. In this role as a Customer Insights Manager, you play a crucial part in shaping the customer experience. Your responsibility is to be the customers" companion in understanding their needs, preferences, and concerns to enhance their overall experience. This role involves collecting feedback from various channels, analyzing data to identify patterns and areas for improvement, translating insights into actionable strategies, collaborating with cross-functional teams to prioritize and implement changes, and monitoring the impact of these changes for continuous improvement. The ideal candidate for this position should have a minimum of 2 years of relevant experience, preferably in a startup environment. Experience in customer insights, Voice of Customer (VOC) roles, and customer research would be advantageous. A customer-centric mindset, coupled with a profound understanding of customer behavior to translate insights into tangible improvements, is essential. Strong analytical skills are required to interpret data, draw meaningful insights, and make informed decisions using visualization and analytical tools. The ability to thrive in a fast-paced, dynamic environment, drive results, and exhibit a bias for action, ownership mentality, and determination to overcome challenges are key traits for success in this role.,