Customer Happiness Executive

Job Description

Provide accurate information regarding medical products, services, and procedures using appropriate methods and tools. Resolve patient and provider complaints and issues efficiently, ensuring high levels of satisfaction. Gather and analyze customer feedback to identify areas for improvement in products and services. Collaborate with internal teams (e.g., product development, quality assurance, regulatory affairs) to address customer needs and enhance service delivery. Build and maintain strong relationships with patients, healthcare providers, and other stakeholders by understanding their needs and providing personalized service. Proactively follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and feedback. Generate and analyze reports on customer service metrics, identifying trends and areas for improvement.