Customer Experience & Professional Services

3 - 8 years

5 - 10 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

Voyage Optimization Associate at ZeroNorth

  • Understand the back-end processes employed on various functions of ZeroNorth optimization platform and be an overall expert for front-end and user interface.

  • Coordinate closely with operations team on customer end to understand the customer s business model, strategy and needs and be the specialist to help customer achieve the digitalization and sustainability goals through use of our technology.

  • Take charge of customer vessel s voyages and advise optimum routes and speeds conjunction with customer s commercial needs and agreements.

  • Monitor customer fleet to ensure that maximum financial benefit is achieved through use of ZN platform and communicate with operators/ masters to implement changes.

  • Analyse completed voyages and provide reports/feedback to both internal and external stakeholders including voyage performance and claims evaluation.

  • Train and familiarize new customers/users during onboarding and present new solutions/features to existing customers.

  • Provide strategy to clients in order to scale up the fleet-wide use of ZeroNorth solutions in order to help them earn a good ROI and achieve defined KPIs.

  • Guiding the customer through the operational, educational and governance aspects of a successful ZeroNorth journey.

  • Your profile

    Additional benefits

  • Medical insurance comprehensive health coverage for you and your family to ensure well-being and peace of mind.

  • Meal benefit enjoy daily meal allowances.

  • Additional benefits (apart from salary) - Five days of working, Paid leave, Gratuity benefit, Health check up, Marriage allowance, Maternity benefit, Professional development opportunities.

  • About ZeroNorth

    We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

    Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Lets make global trade green.

    Team , Chennai Remote status Hybrid Employment type Contract
    Contact People Coordinator People
    Current job openings
    • Maritime Claims and Performance Analyst
    • Weather Associate - Fixed Term Contract
    • Voyage Optimisation Analyst

    Our Workspace Culture

    As ZeroNorth continues to grow, our leadership in shipping digitalization only strengthens.

    We firmly believe that unity drives progress. With a team composed of the industry s most inventive minds, tech enthusiasts, and visionary thinkers, we foster a culture where collaboration is paramount, deeply rooted in the core of our mission.

    Located in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; its a symbol of our commitment to teamwork, valuing insights over hierarchy, and embracing adaptability.

    As we navigate our growth and respond to the evolving needs of our team, we fully support a dynamic work environment, offering both in-house and remote work options.

    About ZeroNorth
    At ZeroNorth, were on a mission to make global trade greener every day. In a world where regulations, geopolitical shifts, and environmental concerns shape the maritime industry, we aim to create positive impact and drive towards zero emissions. Data-Driven Impact

    Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain.

    Partnering for Success

    We re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet.

    Together, we can make global trade green.

    Founded in June 2020
    Co-workers 600+
    Customer Experience Professional Services Mumbai, Chennai Hybrid
    Voyage Optimisation Associate - Fixed Term Contract

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