Customer Experience Ninja

Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit’s philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, mental wellness and skincare.

It offers personalised nutrition and fitness programs to achieve health goals like weight loss and manage chronic conditions like pre-diabetes, diabetes, gut health along with fitness wearables and science backed skincare products thus helping users upgrade their health.

About the role:

As a Customer Experience Ninja at Gabit, you will decode customer needs and recommend personalised solutions, while delivering a memorable experience in their health journeys. You will play a crucial role in understanding user concerns and ensuring a resolution resulting in a seamless experience, ensuring customer satisfaction while building a strong relationship with our user base.

What your day would look like

• Work closely with cross-functional teams to ensure a seamless customer experience
• Manage user queries on different platforms – email, chat, call and social media
• Provide accurate info on products, services, pricing, and promotions
• Respond promptly to customer inquiries via phone, email, and live chat
• Investigate and resolve customer issues efficiently
• Communicate solutions clearly and concisely
• Understand company offerings for informed customer responses

Say hello if you’ve got

• Excellent communication skills
• Customer-focused attitude
• Ability to remain calm and composed in challenging situations
• Strong problem-solving skills and the ability to think on your feet
• Immediate joining is a plus