Customer Experience Manager

Padel Park

0 - 5 years

3 - 5 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

customer service customer experience call centre call center operations ground operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Role: Chief Experience Officer (On-Field)

Here is your play-by-play (What You Will Do):

Venue Vibe Control: Be the point person for all day-to-day operations
You will maintain the courts, equipment, and facility to world-class standards, ensuring cleanliness, functionality, and a welcoming atmosphere
Customer Experience Champion: You are the frontline! Greet, assist, and engage players
Handle all bookings, queries, and feedback with warmth and efficiency
Your goal is to maximize customer satisfaction and keep our rating scores sky-high
Community Catalyst: Actively promote and assist in organizing coaching sessions, fun events, leagues, and tournaments
Youll be building relationships with players and local groups to expand Padels reach
Operational Execution: Oversee inventory (balls, rentals, merch), manage daily schedules, and ensure seamless check-in and court usage
Youll handle on-field issues quickly and efficiently
Sales Support: Identify and communicate opportunities for growing membership, events, and other revenue streams based on your direct interaction with the community
Safety Supervisor: Conduct regular checks and ensure all health and safety guidelines are strictly followed, maintaining a safe and secure environment for everyone

Who We Are Looking For: The High-Energy Host

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