Customer Experience Executive

Theater

0 years

0 Lacs

Chandigarh India

Posted:4 months ago| Platform:

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Skills Required

design resolve analyze service communication diversity

Work Mode

On-site

Job Type

Full Time

Job Description

About the Company

About the Role

Responsibilities

Engage with customers through email, phone, and social media, ensuring prompt and effective responses.
Address customer inquiries, resolve issues, and follow through to ensure complete customer satisfaction.
Identify and analyze recurring customer challenges and collaborate with relevant teams to implement lasting solutions.
Maintain meticulous records of customer interactions and feedback.
Work with Google Docs and Spreadsheets to track and analyze customer-related data.
Maintaining customer relations and promoting the brand positively.

Qualifications

Prior experience in customer service or related fields is preferred, but not required.
Strong verbal and written communication skills.
Excellent interpersonal skills and ability to build positive relationships.
Problem-solving skills and proactive in addressing customer issues.
Identifying customer trends and partnering with teams to address them.

Theater is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Process

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