Customer Experience Executive (E-commerce) - Mumbai

Mason Home

Customer Experience Executive

Job:

Location:

Days:

Timings:

Responsibilities

• Handle customer queries via

  WhatsApp, calls, emails, and marketplaces

• Manage

  order-related issues

  : delivery delays, cancellations, refunds, exchanges, and returns
• Coordinate with

  warehouse, logistics, and operations teams

  to resolve issues quickly
• Track and follow up on

  RTOs, refunds, and replacement orders

• Maintain accurate records of customer interactions and resolutions
• Ensure

  polite, professional, and brand-aligned communication

  at all times
• Identify recurring issues and share insights with the operations team for improvement

Qualifications

• 1–3 years of experience in

  customer support / customer service

  (E-commerce preferred)
• Experience handling

  online orders, COD, returns, and logistics queries

• Strong

  written and verbal communication

  (English & Hindi)
• Comfortable using

  WhatsApp Business, email, CRM tools, and Excel

• Calm, empathetic, and solution-oriented approach
• Willingness to work in a

  fast-paced startup environment

Please send in your resumes at chirag@masonhome.in