About Mason Home: Mason Home is India’s leading luxury home décor brand, dedicated to curating elegant, high-quality designs that transform living spaces. Our commitment to craftsmanship, aesthetics, and functionality ensures that every piece reflects sophistication and style. With a growing presence in the home décor industry, we are looking for passionate individuals to be a part of our journey in redefining luxury interiors. At Mason Home, we foster innovation, creativity, and a customer-first approach, making our products and services stand out in the marketplace. We seek a dynamic Senior Buyer to drive buying strategies, vendor management, and category growth. Job: Full Time: Location: South Mumbai – Breach Candy, Onsite role Days: Monday through Friday - WFO & Saturday WFH Timings: 10:00AM - 7:00PM Key Responsibilities: Sales & Performance Optimization: Analyze revenue, margins, and category growth to drive profitability. Assortment & Demand Planning: Strategically plan product assortments, forecast demand, and ensure strong brand representation. Inventory Management: Optimize stock levels, minimize stockouts, and manage OTB efficiently. Vendor Management & Onboarding: Identify and onboard new vendors to expand product offerings and bridge category gaps. Category Visibility & Marketing: Enhance product visibility through marketing campaigns and promotional support. Operational Excellence: Improve cataloging, pricing, and streamline processes for better efficiency and customer experience. Qualifications & Experience: 2-4 years of experience in Buying, Merchandising, or Category Management (preferably E-Commerce or Home Décor). Strong analytical skills and proficiency in MS Excel. Experience with vendor management and marketplace platforms. Excellent negotiation, communication, and problem-solving skills. Passion for luxury home décor and market trends. Please send in your resumes at chirag@masonhome.in Show more Show less
As a Customer Service Associate at Mason Home, you will play a crucial role in providing exceptional service to our valued customers. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring a seamless shopping experience for every individual who interacts with us. You will collaborate closely with our customer service team to address customer complaints, inquiries, and requests through various communication channels such as phone calls, emails, and chats. Your dedication to maintaining a high level of service quality will be instrumental in upholding our commitment to customer satisfaction. In addition to managing COD confirmation calls and order processing, you will also be responsible for coordinating returns and replacements for damaged products. Your attention to detail and organizational skills will ensure that the return process is smooth and efficient, enhancing the overall customer experience. Furthermore, you will proactively engage with customers to convert abandoned carts into successful sales, gather valuable feedback to improve our services, and provide timely responses to inquiries on social media platforms like Instagram. Your ability to maintain accurate customer records using CRM software will contribute to our continuous process improvements and policy adherence. To excel in this role, you should possess a Bachelor's degree in Business Administration, Communications, or a related field, although it is not mandatory. Ideally, you should have 1-2 years of experience in customer service, particularly in e-commerce or retail settings. Proficiency in English and Hindi, both written and verbal, is essential, along with strong problem-solving abilities and a customer-first mindset. If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are committed to redefining luxury interiors, we invite you to join us on this exciting journey at Mason Home. Please submit your resume to chirag@masonhome.in to be considered for this opportunity.,
About Mason Home: Mason Home is India's leading luxury home dcor brand, dedicated to curating elegant, high-quality designs that transform living spaces. Our commitment to craftsmanship, aesthetics, and functionality ensures that every piece reflects sophistication and style. With a growing presence in the home dcor industry, we are looking for passionate individuals to be a part of our journey in redefining luxury interiors. At Mason Home, we foster innovation, creativity, and a customer-first approach, making our products and services stand out in the marketplace. We seek a dynamic Senior Buyer to drive buying strategies, vendor management, and category growth. Job: Full Time Location: South Mumbai - Breach Candy, Onsite role Days: Monday through Friday - WFO & Saturday WFH Timings: 10:00 AM - 7:00 PM Key Responsibilities: - Sales & Performance Optimization: Analyze revenue, margins, and category growth to drive profitability. - Assortment & Demand Planning: Strategically plan product assortments, forecast demand, and ensure strong brand representation. - Inventory Management: Optimize stock levels, minimize stockouts, and manage OTB efficiently. - Vendor Management & Onboarding: Identify and onboard new vendors to expand product offerings and bridge category gaps. - Category Visibility & Marketing: Enhance product visibility through marketing campaigns and promotional support. - Operational Excellence: Improve cataloging, pricing, and streamline processes for better efficiency and customer experience. Qualifications & Experience: - 2-4 years of experience in Buying, Merchandising, or Category Management (preferably E-Commerce or Home Dcor). - Strong analytical skills and proficiency in MS Excel. - Experience with vendor management and marketplace platforms. - Excellent negotiation, communication, and problem-solving skills. - Passion for luxury home dcor and market trends. If you are looking to join a dynamic team in the luxury home dcor industry and possess the required experience and skills, we encourage you to send in your resumes to chirag@masonhome.in.,