Customer Education

Company Overview TeachEdison is an innovative Education Technology Company, dedicated to building high-performance software solutions for educators. Our flagship product, EdisonOS, is a cutting-edge Operating System designed to enhance Knowledge Commerce. With our headquarters in Bangalore, we operate within the vibrant Software Development industry. Job Overview We are seeking a driven and experienced Customer Education professional to join our team in Coimbatore. This is a full-time, mid-level position necessitating between 4 to 6 years of experience. The role focuses on enhancing the user's understanding and effective utilization of TeachEdison's products through impactful education strategies. Qualifications and Skills Proficiency in developing and managing a comprehensive knowledge base for advancing customer education. Experience with customer onboarding processes to ensure smooth product adoption. (Mandatory skill) Ability to create and deliver engaging product demonstrations tailored for diverse audiences. (Mandatory skill) Competence in writing clear and concise support articles catering to user needs. Expertise in producing instructional videos that facilitate easy learning. Strong presentation skills to effectively convey educational content to customers. Experience in delivering comprehensive training sessions and workshops for varied clients. Deep understanding of knowledge management to enhance customer engagement and satisfaction. Roles and Responsibilities Create and manage educational content that enhances users' understanding of TeachEdison's product offerings. Conduct product demonstrations and training sessions to elucidate features and benefits. Develop robust onboarding programs to facilitate new users' journey with our products. Regularly update the knowledge base with the latest information and user guides. Collaborate with the product team to ensure educational materials are aligned with the latest updates. Provide timely support to address customer queries and training needs. Monitor and evaluate training program outcomes to enhance their effectiveness continually. Engage with customers to gather feedback and proactively improve educational content. Show more Show less