Customer delight

As an ideal candidate for this role, you should possess the following qualifications and experiences: - 13 years of experience in customer service and training - Expertise in problem-solving and project management - Proficiency in Google Sheets and a good understanding of data - Excellent verbal and written communication skills Your key responsibilities will involve being the driving force behind our CX operations. This includes designing Standard Operating Procedures (SOPs), analyzing data, and implementing solutions to enhance growth and efficiency. Please note that this is an in-office position located in Gurugram. As an ideal candidate for this role, you should possess the following qualifications and experiences: - 13 years of experience in customer service and training - Expertise in problem-solving and project management - Proficiency in Google Sheets and a good understanding of data - Excellent verbal and written communication skills Your key responsibilities will involve being the driving force behind our CX operations. This includes designing Standard Operating Procedures (SOPs), analyzing data, and implementing solutions to enhance growth and efficiency. Please note that this is an in-office position located in Gurugram.