Customer Conversion Specialist – Sales & Customer Support

Location:

Type:

About Indus

Indus is a SEBI-licensed and NZ-registered fintech platform enabling NRIs in New Zealand & Australia to invest in India’s fastest-growing mutual funds - seamlessly, in just 3 minutes. Backed by New Zealand Fintech Fund, Booster Innovation Fund, and prominent angel investors, we are scaling fast and need passionate people to join our journey.

Role Overview

convert customers who have signed up but haven’t started transacting

What You’ll Do

• Call, email, and WhatsApp customers to encourage and assist them in completing their first transaction.
• Identify friction points in the onboarding process and resolve them with empathy and clarity.
• Use persuasive, value-driven communication to highlight the benefits of starting immediately.
• Keep accurate records of customer interactions and outcomes.
• Share customer feedback with the product and operations teams to improve conversion rates.

What We’re Looking For

• Excellent English communication skills -

  clear, confident, and polished.
• Prior experience in 

  call centres, inside sales, or customer conversion

   roles (financial services experience is a plus).
• A flair for 

  sales -

  you know how to build trust and close deals without being pushy.
• Comfort using CRM tools, WhatsApp, and other communication platforms.
• Self-motivated, target-driven, and able to work with minimal supervision.

Why Join Us

• Be part of a 

  fast-growing fintech

   transforming how the world invest in India.
• Work with a 

  globally distributed, ambitious team

  .
• Competitive compensation with performance-based incentives.
• Opportunity to grow into senior sales or customer success roles.

How to Apply

careers@indus.nz