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Customer Contact Comms Senior Analyst - Voice

Customer Contact Comms Senior Analyst - Voice

Accenture

5 - 8 years

5 - 9 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

market research marketing product management customer communication customer analysis competitor analysis project management data analysis business analysis business development product planning swot analysis market analysis product development

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms Senior Analyst - Voice

Qualifications:Any Graduation

Years of Experience:5 to 8yrs

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

What are we looking for? Ability to perform under pressureAbility to meet deadlinesAbility to manage multiple stakeholdersAbility to establish strong client relationshipAbility to handle disputes

Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems
Qualification
Any Graduation

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Customer Contact Comms Senior Analyst - Voice