34 Customer Analysis Jobs

Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Operational ResponsibilitiesDailyMaintain personal productivity by resolving target tickets on both calls, Emails and Chat, per day as defined in the objectives.Help team members in solving complex requests on calls, Emails and Chat. Be available to take complex, escalated calls and e-mails, ChatsMaintain detailed knowledge at an expert level of all process/client functions and proceduresProvide process training for the advisors Provide coaching to team members to be effective on the phone and emails, and enhance the process knowledge of the team membersFeedback to the advisors on process related queries and follow up on feedbackWeeklyDevelop a detailed update around outcomes / actions items from query review sessionsProvide updates on training plan and completion detailsReview process documents and provide updates to the advisorsCommercial and Financial Responsibilities Provide high quality helpdesk services to the Client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role Identify opportunities to improve quality of operationsPeople Management ResponsibilitiesNo direct line reports in this role Client Customer ResponsibilitiesTo provide high quality customer service to employees and/or vendors in response to email, telephone, or self-service enquiries and Chat. What are we looking for Core CompetenciesAptitudes (functional skills)Helpful and proactive manner, with a service orientationDrives issues to resolution and good problem-solving skillsGood interpersonal skillsGood administration skillsComfortable with responding to requests from all levels of the organizationAbility to work effectively in a team environmentOther ExpectationsExcellent spoken & written Spanish Skill with Minimum B1 and aboveKnowledge of personal computers and Windows, Word, Excel, PowerPoint, and E-mail softwareExcellent knowledge of Business Excellence and all BE toolsWorking DimensionsCall handling and e-mail & Chat handling skills, including handling complex & escalated calls as per the advisors request and needs on a real-time situation.Coaching and Training skillsSupports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation.Travel may be required as per business need24*7 and Flexible for any Shifts Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Tableau Good to have skills : Customer Analysis and SegmentationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior professionals to enhance their skills and knowledge.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in Tableau.- Good To Have Skills: Experience with Customer Analysis and Segmentation.- Strong understanding of data visualization principles and best practices.- Experience in integrating Tableau with various data sources.- Ability to create interactive dashboards and reports that meet user needs. Additional Information:- The candidate should have minimum 5 years of experience in Tableau.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Adaptable and flexibleAbility to establish strong client relationshipAgility for quick learningAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Adaptable and flexibleAbility to perform under pressureDetail orientationAbility to establish strong client relationshipWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Looking for IMs Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Collaboration and interpersonal skillsWritten and verbal communicationAdaptable and flexibleAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer Service ManagementCustomer Support Operations Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Must have:oHospitality skills Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments (Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services) Minimum 2 yearsoCollaboration skills Excellent project management & coordination skills demonstrated experience working directly with external & internal global stakeholdersoCommunication skills Excellent spoken & written proficiency in English language demonstrated experience working directly with external & internal global stakeholdersShould have (any one):oData skills hands-on experience working on any data skill in migration / transformation related project Minimum 2 yearsoAnalysis / Functional skills relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst Minimum 2 yearsoChange management experience of directly managing / being deeply engaged in any major business transformation program Minimum 2 yearsoExperience with any application transformation project as a business analyst / developer / tester / any role Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The HR Service Delivery Analyst will provide the knowledge, expertise and guidance to manage the process and people efficiently. To ensure 100% accuracy in all the resolutions provided by the helpdesk. The Analyst is expected to answer all process related queries raised by Customer service Associate and the end user. Job Responsibilities / AuthoritiesManage and Inspire Team ResultsManage schedule adherence (For Self and Team) (Call boards, CUIC reports and Phone)Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / ErrorsPerform RCA on service issues / complaintsAssist in handling customer calls when calls are in queue.Identify training needs for team and individuals through monitoring, escalations and desk reviews.Work with Supervisors to develop specific job aides as needs arise.Provide floor SupportReport results to managementMaintain BE related documents for the teamManage escalation callsWill need to be working on calls/emails as and when neededRecognize and reward positive behavior, results, etc.Motivate and inspire continuous improvementsRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.Unique Knowledge & Skill RequirementHands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHRHands on knowledge in CISCO telephony managementHands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factorsWorking knowledge of payroll systems (e.g. Oracle, Kronos)Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook)Sound knowledge of US & UK Labor legislation LawsKnowledge of Applicant Tracking Systems like ATAS/Red Carpet/Taleo/WorkdayExcellent verbal and written communication skillsTyping speed 50 words per minute What are we looking for NAEducational ProfileAny graduate from Govt. recognized universitiesExperience ProfileHR domain experience is essential, with strong knowledge of HR processes, policies, and core functionsPrior international BPO work experience preferredPersonal AttributesStrong Customer Service and communication skills (both written & verbal). Ability to work in a fast paced, confidential, time sensitive environment and have excellent organizational and follow up skills. Prior call center experience a plusTechnically sound with the ability to navigate multiple systems to research, track and resolve issues. Ability to troubleshoot technologies available to users. Possess strong problem solving, conflict resolution and decision-making skills. High sense of urgency required. Ability to handle difficult situations with professionalism and sensitivity.Flexible to work night/rotational shifts and weekends.Ability to speak English fluently.Working Hours24 x 7 Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: French - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for General requirementsUpdate and maintain various systems/tools per standard process documentation Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support) Audit own data entry for accuracy and applying the necessary correctionsConduct data verification to ensure the required resultRespond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.Controls the work edited by team members for grammar, syntax, and punctuation, to ensure professional and ethical communication.Respond to information requests by searching, summarizing research results and compiling in requested format Follow established policies, procedures and methods Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives. EXPERTISE:Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: German - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skills Open to working in rotational shifts as needed.Required to work from the office five days a week.EXPERTISE:Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Responsibilities & Key Deliverables Regular interaction with customer and understand support require at customer end, escalate the same to Area business manager / Zonal Service Manager for further resolving toTrack sheet / better connect Log book collection MTBL and compettion vehicles,Helps to create better database as well plan for immediate action plan for scope of improvement Overall Product performance establishment includes Fuel Efficiency, Maintenace, Tyre life, Uptime etc throuh Testimonials from customer,Testimonials on FE from customer post successful complition of FE trial one vehicles No of Pre and post trial customer signed off copy per month petition details data on performance, vehicle specification, new engineering introduction from field feedback Ensure uptime monitoring and time to time share the same data to Area business manager / Zonal Service Manager for further improvement plan Travel along with the vehicle for specfic trials Support to the dealer before commensing the trial for vehicle check up and upkeep Preferred Industries Education Qualification Diploma; Diploma in Mechanical General Experience 2 to 5 Yrs,experience in Service/ Quality/ PVT/ Vehicle Integration Critical Experience System Generated Core Skills Customer Analysis Customer Sensitivity Interpersonal Skills Product Knowledge & Application Spare Parts Management Warranty Management Service Orientation Service Quality Service Management System Generated Secondary Skills

eG Innovations is a global leader in IT performance monitoring and observability solutions, delivering AI-driven analytics to enterprises and service providers across 50+ countries. Our platform integrates cutting-edge monitoring tools, machine learning-powered insights, and predictive analytics to optimize digital application and infrastructure performance. Job Summary: We are looking for a Senior Technical Product Architect who has interest in shaping the product roadmap and evolution of an innovative observability product through enhanced dashboards, UI methodologies, and predictive analytics. The ideal candidate will have expertise in IT monitoring technologies and interest in using AI-driven analysis to deliver outcomes for clients. This role requires a deep understanding of observability tools, hands-on experience with operation using these tools and delivering results to clients. The ideal candidate will drive product strategy and innovation in new areas. Key Responsibilities: Product Strategy & AI Integration: Define the roadmap for AI-powered monitoring and observability enhancements. Monitoring Tool Expertise: Be an expert on observability platforms such as Dynatrace, DataDog, other virtualization and cloud environments. Dashboard & UI Innovation: Conceive and design new interactive dashboards, reporting features, and visualization tools for performance monitoring. Data-Driven Insights: Apply analytics, data science, and predictive modeling techniques to enhance monitoring capabilities. Competitive Market Analysis: Evaluate industry trends, product gaps, and advancements to ensure best-in-class solutions. Cross-Team Collaboration: Partner with engineering, AI specialists, and design teams to align customer needs with product improvements. Required Skills & Qualifications: Technical Expertise: Strong knowledge of cloud-based monitoring, virtualization, microservices, and IT observability is a must. Monitoring & Analytics: Hands-on experience with IT performance monitoring tools like eG Enterprise, Dynatrace, Splunk, or New Relic is a must. UI & Visualization: Proficiency in interactive dashboards, heatmaps, and visualization frameworks is preferred. Customer-Facing Experience: Ability to make compelling presentations to different internal and external stakeholders as required. Product Leadership: Experience defining monitoring metrics, methodologies, and dashboard optimizations is a plus. Communication & Collaboration: Must have strong verbal and written skills to engage with customers and internal teams. Education: Bachelor's or Master's degree in Computer Science, AI, Data Science, HCI, or related fields. Preferred Qualifications: Exposure to AI-powered automation and predictive anomaly detection. Experience designing intuitive monitoring dashboards and report structures Familiarity with hybrid cloud and multi-platform observability solutions.

collaboratingsuccessfulOPPORTUNITY TO JOIN US Company : Twenty Point Nine Five Ventures P. Ltd. / HUMBEE Function Product Position : Product Manager Function : Product Experience : 4-5 years COMPANY PROFILE The Company, headquartered in Noida, India, is the global pioneer that facilitates the welfare of business communities through a goodness platform - HUMBEE. HUMBLEE, a technology platform, provides an innovative and comprehensive solution to both the Manufacturers and the Value Chain Partners (VCPs). To the Manufacturer, it provides distribution visibility, that enables them to overcome inefficiencies in distribution and brings transparency in Pricing, Promotions and Schemes till the last point of sales; besides penetrating deeper in the market, by participation in VCPs welfare. On the other hand, it brings the social security benefits to the VCPs, with dignity, commensurate to their efforts and contribution in business. WHAT WE EXPECT FROM THE POSITION Responsibilities And Duties Define and drive the product vision, strategy, and roadmap aligned with overall business objectives. Collaborate with cross-functional teams (engineering, design, marketing, operations, sales) to ensure seamless product development and launch. Gather and prioritize product requirements through market research, customer feed back, and data analytics. Create detailed product requirement documents (PRDs), user stories, and wireframes to guide design and development. Manage the product lifecycle from ideation through development, launch, and post launch optimization. Ensure timely product delivery with a strong focus on quality, usability, and superior user experience. Monitor product performance using key metrics and user feedback, and use insights to inform future iterations. Present product progress, roadmap updates, risks, and opportunities to senior leader ship and stakeholders. Advocate for the end-user by balancing customer needs with business goals and tech nical feasibility. To work full-time from the company office, no remote work. Qualification and Skills required 4-5 years of experience in product management, with a proven track record of successful product development. Experience in e-commerce or FMCG product development is mandatory. Strong understanding of online consumer behavior, digital KPIs, and UX/UI principles. Data-driven decision-making skills, leveraging metrics and user research to guide product strategy. Excellent communication and stakeholder management skills, with experience collaborating across engineering, design, marketing, and sales teams. Experience with Agile methodologies (Scrum, Kanban) and familiarity with product management tools like Jira, Trello, or Asana. Bachelors degree in engineering, Business, or a related field; MBA is a plus. Customer-centric approach and empathy, balancing user needs with business objectives. Adaptability and resilience in a fast-paced, tech-driven environment. Tools & Methodologies: Agile development processes (Scrum, Kanban) and iterative product management. Product management and collaboration tools: Jira, Trello, Asana, Confluence. Analytics and data visualization tools (e.g., Google Analytics, Mixpanel, Tableau) for monitoring product performance. Prototyping and documentation tools (e.g., Figma, Balsamiq) for wireframes and requirement documentation. Proficiency in SQL and MySQL, with the ability to write complex queries for effective data analysis.

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Proven experience in achieving targets against budget Team Building - Ability to coach, connect and motivate team members Clearly defines problems. Considers all the facts and alternatives available. Is willing to make firm and speedy decisions. Demonstrates objectivity and high quality in decision-making Ability to work with basic quality tool like RCA, CAPA, pareto, box plots etc. Ability to establish facts and develop conclusions and recommendations following detailed assessment and analysis Ability to make, communicate and deploy decisions related to people and processes and to control, monitor and evaluate the effectiveness of the decisions implemented Ability to make tough and timely decisions on task and people What are we looking for? QUALIFICATIONS REQUIRED:Graduate in any discipline from an accredited institution EXPERIENCE (Must to have skills): Total Experience:3 Years + International Voice Experience US Telecom Experience would be desirableSET YOURSELF APART:( Good to have skills): US Telecom Exp Technical / Telecom Troubleshooting Experience Roles and Responsibilities: Communicate with client customers via voice to help resolve the issues being faced Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments Adapts effectively to changing plans and priorities Is able to follow a collaborative approach with people at different levels or working style Demonstrates ownership for goals. Drives himself and others to achieve desired results. Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Coordinate with supervisor and manager to provide day to day insights Share with supervisor and manager performance trends of the team and agree on next steps Handling customer escalations or providing resolutions which require higher level of authorization Qualifications Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Ability to manage multiple stakeholders Ability to perform under pressure Agility for quick learning Problem-solving skills Strong analytical skills Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Written and verbal communication Results orientation Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Adaptable and flexible Problem-solving skills Agility for quick learning Ability to work well in a team Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Adaptable and flexible Problem-solving skills Agility for quick learning Ability to work well in a team Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Ability to manage multiple stakeholders Ability to perform under pressure Agility for quick learning Problem-solving skills Strong analytical skills Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Written and verbal communication Results orientation Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Hiring For Customer service voice For one of the leading bank Any Graduate/ UG+ Min 1year Customer service chat exp Excellent spoken English required Location-Gurgaon salary up to 35k in hand cabs Both side cabs Apply now Required Candidate profile Graduate /UG in any domain. Excellent communication in English Work from Office Flexible in 24/7 Shift 5Days Working 2 rotational off mostly day shift Immediate joiner Fully Vaccinated cabs Perks and benefits Cabs day shift medical Insurance

Hiring For Customer service voice For one of the leading bank Any Graduate/ UG+ Min 1year Banking/ Customer service exp Excellent spoken English required Location-Gurgaon salary up to 38k in hand cabs in odd hours Apply now Required Candidate profile Graduate /UG in any domain. Excellent communication in English Work from Office Flexible in 24/7 Shift 5Days Working 2 rotational off mostly day shift Immediate joiner Fully Vaccinated cabs Perks and benefits Cabs day shift medical Insurance

Hiring For Banking voice Process For one of the leading bank Any Graduate+ Min 1year exp in customer service Excellent verbal comms required in English Location-Noida salary up to 31k in hand+ cab reimbrusment-4k Required Candidate profile Any Graduate Min 24+ Months Experience in customer service Excellent communication in English Work from Office Flexible in 24/7 Shift 5Days Working 2 rotational off Fully Vaccinated cab reimbursement Perks and benefits Day shift free medical claims cab allowance's