Customer Contact Comms Senior Analyst - Voice

Job Description: You are a Customer Contact Comms Senior Analyst - Voice at Accenture. With 5 to 8 years of experience and a graduation degree, you will be part of the Customer Support vertical. Your main responsibilities include managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. You will work towards closing faults and complaints within SLAs. Your key skills should include the ability to perform under pressure, meet deadlines, manage multiple stakeholders, establish strong client relationships, and handle disputes effectively. As a Senior Analyst, you will analyze and solve complex problems while ensuring customer satisfaction. Accenture is a global professional services company known for its expertise in digital, cloud, and security services. With over 699,000 employees worldwide, we serve clients in more than 120 countries. Our organization thrives on embracing change to drive value and success for clients, employees, shareholders, partners, and communities. To learn more about Accenture, visit www.accenture.com.,