Customer Contact Comms Senior Analyst - Voice

As a Customer Contact Comms Senior Analyst - Voice at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best possible resolutions. Your responsibilities will include closing faults and complaints within SLAs. You will be expected to perform under pressure, meet deadlines, manage multiple stakeholders, establish strong client relationships, and handle disputes effectively. **Key Responsibilities**: - Analyze and solve increasingly complex problems **Qualifications Required**: - Any Graduation About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With a workforce of 699,000 people across more than 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services. The company embraces change to create value and shared success for clients, employees, shareholders, partners, and communities. Visit www.accenture.com for more information.,