Customer Contact Comms New Associate-Voice

As a Customer Contact Comms New Associate at Accenture, you will be part of the Finance Operations vertical, assisting in determining financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. Your responsibilities will include: - Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for voice interactions in a help desk role. - Managing unplanned interruptions to restore normal service operations as quickly as possible. - Ensuring effective and timely communication, providing clear messaging, and proactive issue resolution related to collection issues/discrepancies. - Following and executing activities assigned by the Collections Team Lead. - Preparing and reviewing AR Adjustments, statements of accounts receivable, and reminder letters. - Ensuring the completeness and accuracy of invoices in the AR system. - Communicating effectively with customers on a timely basis and providing excellent customer service. - Collaborating with key teams such as Credit and Sales in mitigating collection risk. - Providing administration work related to collections, such as preparing adjustment vouchers, statements, and letters. - Responding to all internal and external emails within agreed TAT and escalating unresolved issues to management timely for final resolution. Qualifications Required: - Bachelor's degree preferred - Minimum 2 years of experience in B2B Collections process - Collections License considered beneficial - Good working knowledge of an ERP system, ORACLE experience would be an added advantage - Written and spoken ability to communicate in English for Accenture interaction - Attention to details - Ability to work in a multicultural and diverse environment - Demonstrated ability to work as part of a team - Excellent interpersonal and communication skills - Time management and organization skills - Flexibility, especially in the period of month, quarter, year-end closing - Excellent working knowledge of MS Office Please note that this role requires responsibility, accuracy in task completion, a good team player, excellent customer service skills, and a natural ability to adapt to change.,