Customer Contact Comms Associate-Voice

 About The Role  

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years
What would you do? An Email DBR (Digital Banking Representative) at Bank is responsible for being the first point of contact for customers, assisting with their banking needs, resolving inquiries, and providing exceptional service. The ideal DBR has strong communication skills, problem-solving abilities, and a commitment to customer satisfaction. An Email DBR will service inquiries but not limited to:account status, balance inquiries, card replacements, lending products, document review, and transaction inquiries. Email DBRs will also screen emails and help forward them to the correct departmentCandidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.
What are we looking for? BankingFinancial ServicesWritten and verbal communicationZendeskADPOfficeGoogle SuiteCustomer Relationship Management softwareSlackTelephony softwareDigital Banking1-2 year(s) of previous experience in customer service, banking, or a related fieldExcellent verbal and written communication skills. Strong language comprehension and spelling. Ability to type a minimum of 35 words per minuteAbility to effectively navigate multiple systems at a time while assisting live customersProblem solving skills with a customer-first attitudeAbility to work in a fast-paced environment and adapt to changing customer needsStrong set of customer service skills including but not limited to empathy, de-escalation, active listening, and attention to detailAbility to clarify and explain complex banking regulations/processes/timeframes to customers

Roles and Responsibilities: ?Promote customer loyalty by providing personalized service and identifying opportunities to enhance their banking experience?Process card replacements for lost or stolen cards?Assist customers with questions related to Varos lending products such as:Varo Believe, Varo Advance, and Varo Line of Credit ?Assist customers with transaction inquiries related, but not limited to:pending transactions, declined transactions, and direct deposit status?Troubleshooting customer account issues and processing account closure requests?Reviewing customer submitted documents ?Routing incoming emails to other departments?Uphold banking polices, security procedures, and compliance regulations?Refer customers to appropriate departments for different banking needs
 Qualification Any Graduation