Customer Connect Specialist

The Opportunity

How You’ll Make An Impact

• Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.
• Need to play the role of L1 support wherever applicable.
• Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
• Be a customer advocate for timely response to issues and problem resolution and escalation.
• Report all activities taken toward resolving customer issues. Able to multitask and maintain an organized work environment.
• Where required, support customers during run time activities and provide online troubleshooting support and resolution.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business.
  

Your Background

• Basic knowledge in electrical engineering/science (bachelor’s degree in science, Diploma in engineering preferred).
• Prior experience of being in a customer support role needed 1-2 years.
• Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set.
• High focus on customers and their needs. Intrinsic attitude to drive innovation and improvement.
• English mandatory any other international language will be a plus.
• Basic knowledge of Power BI & Power Apps will be an added advantage.
• Proficiency in both spoken & written English language is required.