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Epaylater
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Customer-Centric Market Research & Customer Success Intern

Customer-Centric Market Research & Customer Success Intern

1 - 2 years

|

6 - 10 Lacs

Posted:2 days ago| Platform:

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Skills Required

B2B Sales Psychology Focus Market intelligence Market research Customer experience Internship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Decode Customer Behavior: Discover what drives merchant decisions from payment habits to digital credit needs-

Spot the Gaps: Find out where current solutions fall short and what our customers wish existed-

Benchmark the Competition: Learn how customers compare us to others in the market and where we can win-

Pitch & Onboard: Introduce potential customers to ePayLater s solutions and help them get started-

Share What Matters: Translate conversations into sharp, actionable insights that reach our product and strategy teams-

One-on-one field visits to small businesses and merchants

Quick surveys + deep-dive interviews

Competitor and customer sentiment mapping

Focus group conversations (where applicable)

Daily reports capturing highlights, roadblocks, and lightbulb moments

A real-world understanding of GTM strategies, market research, and sales execution

First-hand exposure to customer psychology and B2B decision-making

A chance to influence real product decisions and customer experience strategy

Certification + recommendation based on performance

Bonus: Youll never look at a kirana store the same way again

B-school students passionate about #sales, #marketing, or #customerstrategy

Self-starters who thrive in dynamic, on-ground environments

Strong communicators who enjoy meeting people and learning on the go

Curious minds who ask why and keep digging till they get the insight

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