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Customer Care - Technical Support Specialist

3 - 5 years

2 - 6 Lacs

Hyderabad

Posted:1 day ago| Platform: Naukri logo

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Skills Required

International Technical Support Software Troubleshooting L1 Support Technical Support Technical Voice Process Windows Troubleshooting Network Troubleshooting Troubleshooting Software Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Minimum Education: Bachelors degree required Minimum Experience: 3+ year of experience in a customer support role. Technical support background is a plus Knowledge, Skills, and Abilities: Working knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems Ability to listen and understand the end user's concern so that the best response is given Ability to communicate clearly and concisely (and with proper spelling/grammar) Must develop an in-depth understanding of UWorlds products. Have the flexibility to work on some holidays and weekends, based on a rotating schedule JOB RESPONSIBILITIES: Customer Issue Resolution Aim to have first contact resolution Manage and resolve technical and product support requests from customers efficiently and accurately We are looking for customer care specialists who can communicate confidently and react quickly to our customer's technical, billing/account, product usability, and product navigation Customer Service Excellence Display professionalism and empathy during all interactions with end-users Be a problem solver and solution champion for end-users Data Entry and Tracking Log and document common user issues accurately within the ticketing system Collaborate in writing Knowledge base articles based on customer interactions Consult and Collaborate Maintain interdepartmental communication in order to communicate end-user feedback to stakeholders

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UWorld
UWorld
www.uworld.com

E-Learning Providers

Dallas Texas

501-1000 Employees

10 Jobs

    Key People

  • Christy Corliss

    Co-Founder and CEO

  • Ali A. Khatib

    Co-Founder and President

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