Customer Care - Technical Support Specialist

As a Technical Support - Customer Care Specialist at UWorld, you will play a crucial role as the primary point of contact for our end-users, who are students and professionals preparing for high-stakes entrance and board examinations. Your responsibilities will involve addressing technical, billing/account, and product usability concerns promptly and effectively through email and phone interactions. You must possess a Bachelor's degree and have at least 3 years of experience in a customer support role, with a background in technical support considered advantageous. Proficiency in Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems is essential. Your ability to actively listen to users" concerns, communicate clearly and concisely, and maintain a high level of spelling and grammar accuracy will be critical in delivering exceptional service. In this role, you will strive for first contact resolution, manage and resolve technical and product support requests efficiently, and contribute to enhancing the overall customer service experience. Your professionalism, empathy, problem-solving skills, and solution-oriented approach will be key to fostering positive interactions with end-users. Additionally, you will be responsible for accurately logging and documenting user issues, collaborating on writing knowledge base articles, and maintaining effective communication with relevant stakeholders to relay end-user feedback. Flexibility to work on holidays and weekends as per a rotating schedule is required to ensure continuous support and service excellence. If you are a team player who thrives in a dynamic environment, possesses a continuous improvement mindset, and is dedicated to providing top-notch customer care, this role offers a rewarding opportunity to make a significant impact in supporting individuals preparing for important examinations.,