Customer Care - Technical Support Specialist UWorld

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As a Technical Support - Customer Care Specialist at UWorld, you will play a crucial role as the primary point of contact for our end-users, who are students and professionals preparing for high-stakes entrance and board examinations. Your responsibilities will include: - Serving as the first point of contact for end-users, addressing their technical, billing/account, and product usability concerns via email and phone - Striving for first contact resolution and efficiently managing and resolving technical and product support requests - Communicating confidently and reacting quickly to end-users" needs while displaying professionalism and empathy in all interactions - Collaborating effectivel...

Posted 3 days ago

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Customer Care - Technical Support Specialist UWorld, LLC

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

UWorld is a renowned provider of online test preparation resources for various educational and professional exams in the United States. Since 2003, we have supported over a million students in their journey towards excelling in high-stakes assessments. We are currently looking for a dedicated Technical Support - Customer Care Specialist who will play a crucial role as the main point of contact for our users. Our clientele consists of students and professionals gearing up for critical entrance and board exams. The ideal candidate should possess excellent communication skills, be adept at handling technical, billing/account, and product usability queries promptly and effectively. Our Technical...

Posted 2 months ago

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Customer Care - Technical Support Specialist UWorld

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As a Technical Support - Customer Care Specialist at UWorld, you will play a crucial role as the primary point of contact for our end-users, who are students and professionals preparing for high-stakes entrance and board examinations. Your responsibilities will involve addressing technical, billing/account, and product usability concerns promptly and effectively through email and phone interactions. You must possess a Bachelor's degree and have at least 3 years of experience in a customer support role, with a background in technical support considered advantageous. Proficiency in Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems is essential. Your ability to actively listen t...

Posted 2 months ago

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