Customer Care - Technical Support Specialist

As a Technical Support - Customer Care Specialist at UWorld, you will play a crucial role as the primary point of contact for our end-users, who are students and professionals preparing for high-stakes entrance and board examinations. Your responsibilities will include: - Serving as the first point of contact for end-users, addressing their technical, billing/account, and product usability concerns via email and phone - Striving for first contact resolution and efficiently managing and resolving technical and product support requests - Communicating confidently and reacting quickly to end-users" needs while displaying professionalism and empathy in all interactions - Collaborating effectively in a team environment and maintaining interdepartmental communication to relay end-user feedback to stakeholders - Logging and documenting common user issues accurately within the ticketing system and contributing to writing Knowledge base articles based on customer interactions Qualifications required for this role include: - Bachelor's degree - 3+ years of experience in a customer support role - Technical support background is a plus - Working knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems - Strong listening and communication skills with proper spelling and grammar - In-depth understanding of UWorld's products - Flexibility to work on some holidays and weekends based on a rotating schedule Join UWorld's team and contribute to providing exceptional customer service while continuously striving for service excellence.,