Customer Care & Technical Support Executive – 3CX, VoIP PBX & ATA

Job Title: Customer Care & Technical Support Executive – 3CX, VoIP PBX & ATA

Hiring Company: Delsat (On behalf of an Australian VoIP & Telecom Company)

Location: 40 Strand Road, Kolkata, India – Work from Office

Work Hours: 3:30 AM to 1:30 PM IST (aligning with Australian Eastern Time)

About the Role

Delsat is hiring on behalf of an Australian VoIP and telecom provider. We are looking for a mature, technically skilled Customer Care Executive with hands-on experience in 3CX, VoIP PBX, and ATA devices. You will provide customer support to Australian clients and ensure smooth operations of telecom services.

Key Responsibilities

• Handle customer calls, emails, and chat inquiries professionally.
• Provide first-level technical support for 3CX, VoIP PBX, and ATA devices.
• Assist in setup, configuration, and troubleshooting of telecom systems.
• Maintain accurate customer records in the CRM.
• Escalate complex issues to senior engineers when needed.
• Work collaboratively with the technical team to resolve issues promptly.

Requirements

• Excellent English communication skills (spoken & written) with a neutral accent.
• Experience in customer care or technical support.
• Strong hands-on knowledge of 3CX, VoIP PBX, and ATA devices.
• Understanding of VoIP technologies, SIP, and networking basics.
• Must own a bike for commute.
• Reliable, mature, and punctual with the ability to work early morning shifts.

Preferred Qualifications

• Experience supporting Telecom VoIP companies
• Prior work in telecom or IT support environments

Salary

Competitive – based on skills and experience.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Experience:

• 3CX, VoIP PBX, and ATA devices: 1 year (Required)

Language:

• Fluent English (Required)

Work Location: In person

Speak with the employer
+91 9088135786Expected Start Date: 01/09/2025