About the Role: We are looking for a dedicated and technically sound VICIdial Support Staff member to join our support team. You will be responsible for ensuring the smooth operation of the VICIdial dialer system, assisting agents and administrators with issues, performing basic troubleshooting, and escalating advanced issues to senior IT or development teams when required. ______________ Key Responsibilities: Provide Level 1/Level 2 support for VICIdial issues, including login problems, campaign errors, and system performance concerns. Troubleshoot and resolve common dialer-related issues for call center agents and supervisors. Monitor VICIdial servers and ensure uptime and performance metrics are met. Create and manage user profiles, campaigns, lists, and call routing within VICIdial. Assist with installing, configuring, and maintaining VICIdial and supporting software (Asterisk, Linux, MySQL, etc.). Collaborate with IT/network teams to resolve VoIP, networking, and SIP trunking issues. Document common issues and solutions for internal knowledge base. Escalate unresolved issues to system admins or vendors as needed. ______________ Required Skills & Qualifications: Minimum 1 year of experience with VICIdial or similar dialer systems (e.g., GoAutoDial, FreePBX). Basic understanding of Linux (CentOS/Ubuntu) commands and file navigation. Familiarity with VoIP technologies and SIP protocols. Ability to troubleshoot agent and system-side dialer issues. Strong communication and interpersonal skills to support non-technical users. Willingness to work in shifts (24x7 support, if required). ______________ Preferred (Nice to Have): Experience with Asterisk, MySQL, or networking (firewalls, NAT, etc.). Knowledge of campaign setup logic (auto-dial, predictive, manual dial). Basic scripting skills (Bash, PHP) for automation and customization. Experience in a high-volume call center environment. ______________ Reporting to: VICIdial Administrator / IT Support Manager / Call Center Operations Head Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Paid sick time Shift: Rotational shift Work Days: Monday to Friday Weekend availability Work Location: In person Application Deadline: 18/06/2025 Expected Start Date: 23/06/2025

About the Role We are looking for an experienced SMS Switch Engineer with strong hands-on expertise in managing and configuring SMPP gateways and SMS routing platforms. You will play a key role in setting up and maintaining our SMS infrastructure, ensuring high availability, scalability, and efficient message delivery through telecom operators and third-party aggregators. Key Responsibilities Set up, configure, and manage SMS switches (e.g., Kannel, Jasmin, or other SMPP gateways). Integrate with telecom operator SMSCs and third-party providers via SMPP, HTTP, or SS7. Manage routing rules, throughput, delivery reports (DLRs), and load balancing. Monitor and optimize SMS delivery performance, latency, and cost. Work closely with the development team to integrate SMS services into applications. Troubleshoot and resolve issues related to message delivery, latency, or system errors. Ensure compliance with telecom regulations and anti-spam frameworks. Required Skills and Qualifications Proven experience in SMS gateway platforms like Kannel, Jasmin, NowSMS, or similar. Strong understanding of SMPP protocol, DLRs, binds, throughput, and error codes. Familiarity with Linux server environments, shell scripting, and system monitoring tools. Experience working with telecom providers, SMSC integrations, and shortcode/longcode routing. Knowledge of load balancing, high availability setups, and message queuing. Basic programming/scripting experience (Python, Bash, PHP, etc.) is a plus. Preferred Qualifications Experience with bulk SMS platforms, campaign management, or A2P messaging. Exposure to Vicidial / Goautodial integrations (if applicable). Familiarity with compliance and regulations in telecom messaging. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Paid sick time Schedule: Rotational shift Weekend availability Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 17/06/2025 Expected Start Date: 18/06/2026

Job Title: VICIdial Support Specialist Location: Remote (Support for Australia & USA Time Zones) Employment Type: Full-Time Experience Required: 2+ years in VICIdial Support (end-to-end) Company: Clarity Networks Website: www.claritynetworks.com.au About Clarity Networks: Clarity Networks is a leading international VoIP wholesaler and Tier I carrier based in Australia. We specialize in delivering high-quality, scalable, and cost-effective voice communication solutions to clients across the globe. Our infrastructure supports mission-critical operations, and we are committed to providing exceptional support and service reliability. Job Summary: We are seeking a skilled VICIdial Support Specialist to join our growing technical team at Clarity Networks. The ideal candidate will have 2+ years of hands-on experience managing and supporting VICIdial systems end-to-end, including setup, maintenance, troubleshooting, and optimization. This role will support call center operations primarily across Australia and the USA . Key Responsibilities: Provide end-to-end support for VICIdial system, including installation, configuration, administration, and performance tuning. Monitor system performance and resolve issues related to dialer operations, agent connectivity, call drops, latency, etc. Set up new campaigns, lists, users, and dialer configurations as required. Integrate VICIdial with CRMs, telephony providers (SIP/VoIP), and third-party tools. Maintain system documentation and ensure regular backups and updates. Provide support and troubleshooting assistance to call center agents and team leads across AU & US shifts . Perform system audits and proactively identify areas for improvement or optimization. Work with internal IT/telecom teams to ensure dialer uptime and effectiveness. Participate in after-hours maintenance or emergency support as needed. Required Skills & Experience: 2+ years of direct, hands-on experience with VICIdial (setup, management, and troubleshooting). Strong knowledge of Linux/Unix environments , Asterisk, SIP, and VoIP technologies. Experience with MySQL, Apache, and networking concepts . Familiarity with campaign setup, DID routing, dial plan management, call recordings, and reporting in VICIdial. Ability to work flexible hours to cover support for Australian and US time zones . Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Preferred Qualifications: Experience working in a BPO or outbound sales environment . Familiarity with CRM integrations (Zoho, Salesforce, HubSpot, etc.). Knowledge of security best practices related to dialer systems. Ability to train and support non-technical users. Work Schedule: Flexible/Rotational Shifts Must be available for AU and US business hours as per support demand. Compensation: Competitive salary based on experience + performance-based incentives. Clarity Networks | Wholesale Solutions for ISP’s, RSPs, UCaaS, & CPaaS Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Shift: Rotational shift Work Days: Monday to Friday Weekend availability Experience: Vici Dialer : 2 years (Required) Work Location: In person

Social Media Content & Execution Specialist | Min 3 Yrs of Experience Are you able to take a given social media strategy or objective and independently translate it into effective content—without requiring constant guidance or supervision? Do you have an experience of this kind of profile for more than 1 year. Are you familiar with creating campaigns independently on any one platform like Instagram or LinkedIn? Specifically, do you understand the full campaign setup process? Have you worked with these platforms’ ad interfaces, and do you understand the terminology and options presented? Please also confirm if you have at least one year of hands-on experience in managing social media campaigns. Are you comfortable using the reporting and analytics interface on platforms like Instagram or LinkedIn? Do you generate reports that help evaluate campaign effectiveness? Please confirm if you have at least one year of experience in analyzing and interpreting social media data to provide actionable insights and recommendations. WHO ARE WE & WHY WORK WITH US? Delsat Infotech – Trusted by International Clients Since 2012 At Delsat Infotech, we’ve spent over a decade delivering high-quality service to international clients across Australia, the USA, UK, and Europe. Our deep understanding of global expectations allows us to consistently produce work that meets world-class standards. We’re not a large, impersonal agency—we’re a tight-knit team that believes in quality over quantity, results over noise, and people over processes. Many of our clients and employees have been with us for 5–10+ years, proving the strength of our relationships and culture. Why Join Us? Work with Global Clients – Build your portfolio and skills with brands from international markets. ₹25,000 – ₹50,000/month , depending on experience & expertise Career Stability – Many teammates have been with us for 10+ years Relaxed Work Environment – Zero overworking, zero micromanagement. 5-Day Work Week – Fixed weekends off. Timely Salaries – Never follow up, never worry. Transparent Incentives – Earn a generous percentage based on project value. Room to Grow – Be independent, take ownership, and grow with us long-term. If you’re looking for a professional space where you can create real impact, work with global brands, and have a healthy work-life balance, Delsat is the place for you. Your Responsibilities: Convert provided campaign objectives into platform-specific content Draft post copy, suggest visual directions, and plan platform-wise execution Create sub-strategies where needed to enhance outcomes Ensure content matches Campaign Objective standards (tone, visuals, behavior) Schedule posts, manage the calendar, and track approvals Use insights from LinkedIn, Instagram, Meta Suite, etc. , to track post performance Prepare reports with key metrics: reach, engagement, CTR, conversions, etc. YOU’RE A GREAT FIT IF YOU: Minimum 1 year of hands-on experience managing social media content and ad campaigns. Proven ability to independently handle full campaign lifecycle—from planning to performance review. Proficiency in one or more platform ad interfaces (Instagram Ads via Meta Business Suite, LinkedIn Campaign Manager, etc.) Sound understanding of social media marketing terminology and campaign setup workflows. Ability to interpret platform analytics and generate actionable recommendations. Strong attention to detail, ownership, and initiative. To Apply: Please submit your resume along with a portfolio of previous social media campaigns or content (if available). Include a brief note highlighting platforms you've worked on and results achieved. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Flexible schedule Experience: Social media management: 1 year (Required) Work Location: In person

Social Media Content & Execution Specialist | Min 3 Yrs of Experience Are you able to take a given social media strategy or objective and independently translate it into effective content—without requiring constant guidance or supervision? Do you have an experience of this kind of profile for more than 1 year. Are you familiar with creating campaigns independently on any one platform like Instagram or LinkedIn? Specifically, do you understand the full campaign setup process? Have you worked with these platforms’ ad interfaces, and do you understand the terminology and options presented? Please also confirm if you have at least one year of hands-on experience in managing social media campaigns. Are you comfortable using the reporting and analytics interface on platforms like Instagram or LinkedIn? Do you generate reports that help evaluate campaign effectiveness? Please confirm if you have at least one year of experience in analyzing and interpreting social media data to provide actionable insights and recommendations. WHO ARE WE & WHY WORK WITH US? Delsat Infotech – Trusted by International Clients Since 2012 At Delsat Infotech, we’ve spent over a decade delivering high-quality service to international clients across Australia, the USA, UK, and Europe. Our deep understanding of global expectations allows us to consistently produce work that meets world-class standards. We’re not a large, impersonal agency—we’re a tight-knit team that believes in quality over quantity, results over noise, and people over processes. Many of our clients and employees have been with us for 5–10+ years, proving the strength of our relationships and culture. Why Join Us? Work with Global Clients – Build your portfolio and skills with brands from international markets. ₹25,000 – ₹50,000/month , depending on experience & expertise Career Stability – Many teammates have been with us for 10+ years Relaxed Work Environment – Zero overworking, zero micromanagement. 5-Day Work Week – Fixed weekends off. Timely Salaries – Never follow up, never worry. Transparent Incentives – Earn a generous percentage based on project value. Room to Grow – Be independent, take ownership, and grow with us long-term. If you’re looking for a professional space where you can create real impact, work with global brands, and have a healthy work-life balance, Delsat is the place for you. Your Responsibilities: Convert provided campaign objectives into platform-specific content Draft post copy, suggest visual directions, and plan platform-wise execution Create sub-strategies where needed to enhance outcomes Ensure content matches Campaign Objective standards (tone, visuals, behavior) Schedule posts, manage the calendar, and track approvals Use insights from LinkedIn, Instagram, Meta Suite, etc. , to track post performance Prepare reports with key metrics: reach, engagement, CTR, conversions, etc. YOU’RE A GREAT FIT IF YOU: Minimum 1 year of hands-on experience managing social media content and ad campaigns. Proven ability to independently handle full campaign lifecycle—from planning to performance review. Proficiency in one or more platform ad interfaces (Instagram Ads via Meta Business Suite, LinkedIn Campaign Manager, etc.) Sound understanding of social media marketing terminology and campaign setup workflows. Ability to interpret platform analytics and generate actionable recommendations. Strong attention to detail, ownership, and initiative. To Apply: Please submit your resume along with a portfolio of previous social media campaigns or content (if available). Include a brief note highlighting platforms you've worked on and results achieved. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Flexible schedule Experience: Social media management: 1 year (Required) Work Location: In person