Customer Care Support Executive

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information and assistance regarding products, services, and policies.
• Resolve customer complaints and issues in a timely manner, aiming for first-contact resolution whenever possible.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Follow up with customers to ensure their concerns have been resolved to their satisfaction.
• Collaborate with other team members and departments to improve overall customer experience and service delivery.
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Identify and suggest process improvements to enhance efficiency and customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
  

Requirements

• Minimum of one year of experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the ability to think critically under pressure.
• Empathetic and patient demeanour when dealing with customer inquiries or complaints.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Ability to work independently as well as part of a team.
• Flexibility to work evenings, weekends, and holidays as needed.
• Any degree or diploma; additional education or training in customer service is a plus.