Customer Care Specialist

As a part of QIAGEN, you will be part of a company striving to make a real impact in the fields of science and healthcare. With a global presence and a team of over 6000 employees worldwide, we are dedicated to ensuring that we have passionate and outstanding individuals working together to achieve our goals. **Key Responsibilities:** - Effectively managing a portfolio of orders for various types of customers (direct / indirect), ensuring on-time delivery. - Collaborating with sales and other key stakeholders for timely order processing in SAP. - Resolving customer queries/issues related to pricing, quotations, order placements, contracts & service agreements to ensure high customer satisfaction. - Demonstrating advanced verbal and written business communication skills. - Managing, maintaining, and processing all tasks accurately and in a timely manner while following procedures. - Liaising with cross-functional teams such as tech support, logistics, sales, demand planning, and service to enhance customer satisfaction. - Adhering to departmental guidelines and policies. - Ensuring defined standards for quality and productivity for all transactions. - Handling a high volume of orders with processing accuracy and efficiency. - Proficiency with computer programs such as MS Office, Excel, and Word. - Demonstrating quality and accuracy in data entry skills. - Excellent time management skills. - Offering solutions and ideas for continuous improvement as a team player. - Demonstrating aptitude for learning about new products and procedures. - Ability to work varying schedules to reflect business needs. **Position Requirements:** - Any graduate with prior experience on an ERP platform (Preferably SAP Order Management). - 3-5 years of experience in order management. - Excellent verbal and written communication skills. - Expert at time management. **Personal Requirements:** - Ability to work in a stressful environment. - Good team player. - Interact effectively and harmoniously with other people. At QIAGEN, we offer a collaborative, safe, and engaging workplace where you can excel and shape the future of the company. Join us and make a difference every day.,