Customer Care Senior Resolution Coordinator

You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts.

As a Customer Care Senior Resolution Coordinator, you will be the core solver for complex customer issues, focusing on efficiency and extraordinary service.

• High-Volume Contact Handling: Manage a heavy volume of incoming calls, chats, and emails from various stakeholders (customers, stores, associates).
• Complex Issue Resolution: Navigate and utilize multiple internal systems simultaneously to thoroughly research, answer questions, and resolve critical issues.
• Multichannel Flexibility: Seamlessly switch between support channels (Phone, Chat, Email) based on business requirements and contact volumes.
• Compliance & Quality: Review, analyze, and process customer queries with accuracy, ensuring strict adherence to quality guidelines, compliance standards, and Service Level Agreements (SLAs).
• Professional Communication: Maintain a professional and conversational communication style to ensure clarity and customer satisfaction.
• Optimize Results: Demonstrate sound judgment to optimize execution and promote a truly associate/candidate-focused environment.

Current Location must be Bengaluru or near by with in Karnataka

F2F interview

Experience & Technical Skills

• Experience: 13 Months 6 years of relevant Customer Service experience.
• Education: Any Graduation.
• Typing Speed: Must type a minimum of 25 WPM.
• Proficiency: Proficient with Microsoft Office programs (Outlook, Word).
• Mandatory Training: Successful completion of all mandatory training.

Core Competencies

• Exceptional Communication: Excellent written and verbal communication skills, with the ability to interact professionally.
• Customer Focus: Role model for delivering Extraordinary Customer Care with a high level of urgency.
• Operational Agility: Proven ability to manage multiple tasks simultaneously in a fast-paced setting.
• Strategic & Adaptive: Ability to think strategically, demonstrate adaptability, and build strong internal and external relationships.