Posted:2 days ago|
Platform:
Work from Office
Full Time
As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
13 Months - 6 years of relevant Customer Service experience
Excellent written and verbal communication skills
Able to interact professionally with customers.
Ability to manage multiple tasks simultaneously.
Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
Adhere to quality, compliance guidelines and SLAs
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word)
Successful completion of mandatory training
Should be flexible work in a 24/7 work environment with rotating weekly time off.
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
Any graduation
Randstad
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