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Customer Care Representative

Customer Care Representative

Talent Acquaintance

0 - 5 years

3 - 10 Lacs

ahmedabad gujarat india

Posted:20 hours ago| Platform: Foundit logo

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Skills Required

customer support problem-solving customer relationship management technical troubleshooting conflict resolution

Work Mode

On-site

Job Type

Full Time

Job Description

A
Customer Care Representative
is responsible for providing assistance and support to customers.
This involves handling inquiries, resolving issues, and ensuring customer satisfaction via various channels such as phone, email, or social media.
The representative must have a deep understanding of the company's products or services to provide accurate and helpful information.
The role also includes documenting all customer interactions in a
CRM
or ticketing system and escalating complex issues to the appropriate teams.
A key part of the job is maintaining a positive and professional demeanor while addressing customer needs.
The position requires strong problem-solving skills, empathy, and the ability to work under pressure.

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