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NCR Corporation
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Customer Care Representative - Incident Management

Customer Care Representative - Incident Management

NCR Corporation

2 - 4 years

3 - 4 Lacs

Mumbai

Posted:2 days ago| Platform:

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Skills Required

Incident Management Communication Skills ATM Operations MS Office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Helpdesk Representative Reports to : Team Leader (Incident Management) Key Responsibilities: Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents. Requires rotation in work hours involving weekend, holiday or extended hours. Basic Qualifications/Minimum Criteria Graduate / High School Diploma (from any stream). Minimum 1-year related experience. Preferably from the ATM industry (Banking/ATM MSP). Basic PC/Microsoft Office skills and telephone skills. Good Soft skills & Interpersonal skills (verbal & written) is a must.

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NCR Corporation

www.ncr.com

IT Services and IT Consulting

Atlanta Georgia

10001 Employees

216 Jobs

Key People

Michael Hayford

President and Chief Executive Officer
Tim Oliver

Chief Financial Officer
Catherine Bessant

Chairman of the Board

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Customer Care Representative - Incident Management