Customer Care Representative - Female

Job Title: Customer Care Representative - Female

About the Role:

Responsibilities:

• Respond promptly and professionally

  to customer inquiries via email, live chat, and social media.

• Assist customers

  with product details, sizing recommendations, and order-related concerns.

• Process and manage

  returns, exchanges, and refunds as per company policies.

• Handle customer complaints

  with patience, empathy, and strong problem-solving skills to enhance customer satisfaction.

• Stay updated

  on product offerings, company policies, and sustainability practices to provide accurate information.

• Troubleshoot and resolve

  issues related to website navigation, product availability, shipping, and order processing.

• Monitor and follow up

  on open customer cases to ensure timely resolutions.

• Work closely

  with logistics and marketing teams to enhance customer experiences.

• Track customer feedback

  , report recurring issues, and suggest areas for improvement.

• Assist in creating

  FAQs, help guides, and other customer support resources.

Skills and Qualifications:

• Previous experience in customer service

  or support role (preferably in e-commerce or fashion) is required.

• Excellent English-speaking and written communication skills

  with the ability to communicate clearly, professionally, and empathetically are essential.

• Strong problem-solving skills

  with a customer-first approach are a must.

• Ability to work independently

  in a remote environment and manage tasks efficiently is required.

• Tech-savvy

  with experience in customer service tools like Zendesk, Freshdesk, or similar platforms is necessary.

• Knowledge of linen fabric, fashion trends, or sustainability practices

  is a plus.

• Comfortable working

  in a fast-paced and evolving business environment is important.

Preferred Skills:

• Experience working in a remote customer service role

  is preferred.

• Multilingual skills

  are a plus (but not required).

• Familiarity with social media-based customer service

  (Instagram, Facebook, etc.) is beneficial.

What We Offer:

• Benefits:

  Paid time off, bonuses.

• Work Schedule:

  10 AM - 6 PM, Day shift (Monday to Saturday).

• Employee discounts

  & professional growth opportunities.

• An inclusive, empowering, and supportive work environment

  .