Customer Care Representative - Female Sone India

2.0 - 4.0 years

2 - 4 Lacs

Surat, Gujarat, India

Remote

Job Title: Customer Care Representative - Female About the Role: We are a stylish and sustainable online clothing brand specializing in high-quality linen garments, dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels. Responsibilities: Respond promptly and professionally to customer inquiries via email, live chat, and social media. Assist customers with product details, sizing recommendations, and order-related concerns. Process and manage returns, exchanges, and refunds as per company policies. Handle customer complaints with patience, empathy, and strong problem-solving skills to enhance customer satisfaction. Stay updated on product offerings, company policies, and sustainability practices to provide accurate information. Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing. Monitor and follow up on open customer cases to ensure timely resolutions. Work closely with logistics and marketing teams to enhance customer experiences. Track customer feedback , report recurring issues, and suggest areas for improvement. Assist in creating FAQs, help guides, and other customer support resources. Skills and Qualifications: Previous experience in customer service or support role (preferably in e-commerce or fashion) is required. Excellent English-speaking and written communication skills with the ability to communicate clearly, professionally, and empathetically are essential. Strong problem-solving skills with a customer-first approach are a must. Ability to work independently in a remote environment and manage tasks efficiently is required. Tech-savvy with experience in customer service tools like Zendesk, Freshdesk, or similar platforms is necessary. Knowledge of linen fabric, fashion trends, or sustainability practices is a plus. Comfortable working in a fast-paced and evolving business environment is important. Preferred Skills: Experience working in a remote customer service role is preferred. Multilingual skills are a plus (but not required). Familiarity with social media-based customer service (Instagram, Facebook, etc.) is beneficial. What We Offer: Benefits: Paid time off, bonuses. Work Schedule: 10 AM - 6 PM, Day shift (Monday to Saturday). Employee discounts & professional growth opportunities. An inclusive, empowering, and supportive work environment .

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