Customer Care Representative

As a Customer Care Representative at EPIV Solutions in Pune, you will play a crucial role in delivering exceptional customer service. Your primary responsibility will be to handle customer inquiries promptly and efficiently, ensuring high standards in client interactions. Your communication skills will be key in conveying information clearly and effectively, while your proficiency in English will enable you to engage with customers and understand their needs efficiently. Active listening skills will help you address customer needs promptly, and familiarity with call center operations will be essential in managing and resolving customer issues effectively. Your problem-solving abilities will allow you to address customer inquiries and concerns logically and swiftly, while patience and empathy are crucial for managing conversations with a diverse customer base. Your adaptability and flexibility will be tested as you handle various customer requests and provide quick solutions. **Key Responsibilities:** - Handle customer inquiries promptly and efficiently, providing excellent customer support. - Communicate effectively with clients to understand their concerns and provide solutions. - Manage and resolve customer complaints with patience and understanding. - Ensure customer satisfaction by providing timely and accurate information. - Collaborate with team members to improve customer service processes. - Maintain records of customer interactions, transactions, and details of inquiries. - Stay updated with company policies and services to provide accurate information to customers. - Contribute to a positive team environment by sharing knowledge and ideas. If you are looking to kickstart your career in customer service and have the required skills and qualifications, we encourage you to apply for this full-time position at EPIV Solutions. Join our team and be a part of our commitment to delivering quality customer service. For more details, please contact HR at 7840907697. To apply, send your resume to 9921521249. As a Customer Care Representative at EPIV Solutions in Pune, you will play a crucial role in delivering exceptional customer service. Your primary responsibility will be to handle customer inquiries promptly and efficiently, ensuring high standards in client interactions. Your communication skills will be key in conveying information clearly and effectively, while your proficiency in English will enable you to engage with customers and understand their needs efficiently. Active listening skills will help you address customer needs promptly, and familiarity with call center operations will be essential in managing and resolving customer issues effectively. Your problem-solving abilities will allow you to address customer inquiries and concerns logically and swiftly, while patience and empathy are crucial for managing conversations with a diverse customer base. Your adaptability and flexibility will be tested as you handle various customer requests and provide quick solutions. **Key Responsibilities:** - Handle customer inquiries promptly and efficiently, providing excellent customer support. - Communicate effectively with clients to understand their concerns and provide solutions. - Manage and resolve customer complaints with patience and understanding. - Ensure customer satisfaction by providing timely and accurate information. - Collaborate with team members to improve customer service processes. - Maintain records of customer interactions, transactions, and details of inquiries. - Stay updated with company policies and services to provide accurate information to customers. - Contribute to a positive team environment by sharing knowledge and ideas. If you are looking to kickstart your career in customer service and have the required skills and qualifications, we encourage you to apply for this full-time position at EPIV Solutions. Join our team and be a part of our commitment to delivering quality customer service. For more details, please contact HR at 7840907697. To apply, send your resume to 9921521249.