Customer Care Officer

As a part of Jay Air Systems Private Limited, you will be joining a team dedicated to empowering people through exceptional service. Our deep commitment to customer satisfaction sets us apart, and we are looking for individuals who share our passion for helping others. Your responsibilities will include handling inbound customer inquiries, resolving issues in a timely and empathetic manner, providing product/service information, and collaborating with different departments to ensure a seamless customer experience. You will be expected to respond to customer inquiries via phone, email, and chat, address concerns with patience, escalate unresolved issues when necessary, and analyze customer feedback to contribute to service improvements. To excel in this role, you should have previous experience in customer service, strong problem-solving skills, empathy, excellent communication abilities, and the capacity to multitask and prioritize effectively. A positive attitude, willingness to learn, and a focus on client happiness are essential attributes we are looking for in potential candidates. In return, we offer a collaborative work environment, a competitive salary with benefits and incentives, opportunities to work with an innovative team, and continuous learning and growth prospects. This is a full-time, permanent position with benefits including health insurance, paid sick time, and provident fund. The work schedule is during day shift hours, and the preferred education level is a Bachelor's degree. The work location is in person. If you are excited about the prospect of joining a team that values customer satisfaction and offers opportunities for personal and professional development, we encourage you to reach out to us at +91 9979871919.,