Work from Office
Full Time
Job Description
Customer Interaction & Query Complaints Management Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. for any all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related callsCall Quality Deliver service quality in order to achieve Quality benchmarks defined from time to time.Audit & Process Compliance Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systemsSchedule Adherence & Service Productivity standards Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to timeOther Operational Activities
Hdfc Bank
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