Jobs

Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Companies

Resume

Home
>
Jobs in Mumbai
>
Rhea Healthcare
>
Customer Care Manager

Customer Care Manager

Rhea Healthcare

1 - 3 years

1 - 3 Lacs

Mumbai

Posted:23 hours ago| Platform:

Apply

Skills Required

financial counselling Customer Care

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description- Customer Care Manager Operational Objectives 1. To be comprehensively aware of all the procedures & prices relating to IVF treatment 2. To effectively communicate and convey to the patients about Nova USPs 3. To convince the patients on the ability of Nova's science, transparency and ethics 4. To follow up with IVF advised patients to ensure that they take up procedures with Nova 5. To be a part and analyze & present the data on Happiness Index and the related work to the CM in the Centre Meetings 6. To ensure that the patient gets the right information, support and advice on the procedure to be taken 7. To measure and achieve the effectiveness of goals set from time to time by the Management 8. To maintain patient focus and answering to their enquiries by using the SOPs. 9. To provide capacity building, handholding and mentoring support to other Relationship Managers as and when required 10. To ensure availability of potential IVF Patients during the Circle of Hope program in coordination with the psychological counsellors. 11. To make sure that the SIVIS is been used on real time basis at the centers and input all the required data 12. To contribute towards knowledge sharing and cross learning which will help in increasing the domain knowledge as well as contribute towards performance Key Result Areas • Target V. Achieved - Happiness Index for the quarter and year. • Increasing Patient satisfaction index • Reduce number incidents of deviation from policy guidelines • % adherence to systems and processes in place for all the functions under purview Qualification Graduate in any discipline (health background preferred)

More Jobs at Rhea Healthcare

Human Resource Generalist

Kolkata

2 - 5 yrs

INR 2 - 4 Lacs

Pediatrics ICU (PICU), NICU Staff Nurse and Ward Nurse

Bengaluru

1 - 6 yrs

INR 1 - 4 Lacs

Executive - Public Relations

Bengaluru

1 - 4 yrs

INR 3 - 4 Lacs

Psychological Counsellor

Hisar

Experience: Not specified

INR 3 - 4 Lacs

Psychological Counsellor

Bengaluru

1 - 2 yrs

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Financial Counselling Interview Now

My Connections Rhea Healthcare

Download Chrome Extension (See your connection in the Rhea Healthcare )

Download Now

Rhea Healthcare

rheahealthcare.com

Healthcare Technology

N/A

N/A Employees

54 Jobs

Key People

Jane Doe

CEO
John Smith

CTO

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Customer Care Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Rhea Healthcare

Mock Interview

Download Chrome Extension (See your connection in the Rhea Healthcare )

RecommendedJobs for You

Customer Care Manager

Customer Care Manager

Customer Care Manager

Customer Care Manager

Customer Care Manager

Customer Care Manager

Customer Care Manager

Customer Care Manager

Customer Care Manager

Customer Care Manager

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Bookmarks

Personal Settings

Customer Care Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Rhea Healthcare