Posted:6 hours ago|
Platform:
On-site
Full Time
Job Title: Customer Care Representative (Voice & Chat Process)
Job Type: Full-time (Rotational Shifts)
Qualification: 12th Pass or Graduate
About Company
Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations.
Summary
We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our voice and chat support process. The role involves assisting customers with their queries and concerns efficiently and professionally.
*Please note, this is a non-sales role—no outbound calls or sales targets involved.
Key Responsibilities:
· Handle incoming customer queries via voice and chat channels.
· Provide accurate, valid, and complete information by using the right tools and methods.
· Resolve customer issues promptly, ensuring a positive customer experience.
· Escalate complex issues to the appropriate department when necessary.
· Maintain records of customer interactions and follow-up as needed.
· Adhere to company policies and procedures during all customer interactions.
Requirements:
· Minimum qualification: 12th pass; graduates are preferred.
· Excellent verbal and written communication skills in English.
· Basic computer knowledge and typing skills.
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
Woodrock Infotech PVT. LTD.
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