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Jobs in Shiliguri, West Bengal
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Vedicura
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Customer Care Executive

Customer Care Executive

Vedicura

0 years

0 Lacs

Shiliguri, West Bengal

Posted:2 months ago| Platform: Indeed logo

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Skills Required

support resolve crm metrics communication multitasking training development schedule planning

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description: We are hiring fluent English-speaking Call Center Agents to join our dynamic team for an international voice process . This role involves handling customer queries, providing support, and ensuring a seamless customer experience for global clients. Key Responsibilities: ✔ Handle inbound/outbound calls from international customers. ✔ Resolve customer queries related to products/services. ✔ Maintain accurate records of interactions in the CRM system. ✔ Meet performance metrics (call quality, resolution time, customer satisfaction). ✔ Adhere to company policies and communication guidelines. Eligibility Criteria: ✔ Excellent English communication (verbal & written) – Mandatory. ✔ Freshers or experienced candidates welcome. ✔ Basic computer knowledge & multitasking ability. ✔ Customer-focused attitude with problem-solving skills. Perks & Benefits: Competitive salary + performance-based incentives Training & skill development programs Global work exposure Career growth opportunities Friendly & professional work environment Job Types: Full-time, Part-time, Permanent, Fresher Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Ability to commute/relocate: Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Education: Secondary(10th Pass) (Preferred) Language: English (Required) Shift availability: Overnight Shift (Preferred) Night Shift (Preferred) Day Shift (Preferred) Work Location: In person

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Customer Care Executive